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Customer Contact

Quintop assists organisations with the definition of an appropriate customer-contact strategy, whereby in addition to efficiency improvements a particular focus is placed on increasing the client’s customer-orientation, turnover, and profitability.

Our years of experience in contact centres, ICT and customer-interaction processes enables us to provide the appropriate advice for the client’s situation and implement our advice.

 

 

 

 

 
Focus on the customer

A Dutch district public prosecutor’s office decided to implement an efficient approach to the telephone traffic. The challenge was to determine how the teams could deal with the 500,000 incoming annual telephone calls in an efficient and customer-friendly manner.

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