Here, we take the most far-reaching form of outsourcing as our point of view: outsourcing the actual ‘result responsibility’ for certain HR services. In such a partnership, the BPO partner is responsible for “the HOW, the WHERE and the WHO” of the HR services. The outsourcing organization focuses on managing the contract (“the WHAT”), the objectives of the BPO partnership and the result agreements.
This article discusses the reasons for, and risks associated with HR BPO. Additionally, we look ahead to future developments in BPO.