Positioning and strengthening PMO
After an overview of all the current projects was made, it was established when an activity could be marked as project. Activities that did not meet these criteria were phased out. In addition, a vision, mission and positioning for the Project Management Office (PMO) was set up. A standard process for customer deployment was also designed and arranged. In the meantime, Madelon started two internal projects, namely the introduction of the new European privacy laws (GDPR) and the collection of the debt collector’s label. Discussions with relevant stakeholders, mainly Business Unit Directors, followed quickly to explain the role and added value of the PMO. The question was whether, and if so how the PMO could support them in the realization of their objectives. The PMO was also involved in projects within the IT department, for which the PRINCE2 project methodology served as the basis.